Be A Good Neighbor – A Community Resource Guide

ADA/ACCESSIBILITY ISSUES

Salt Lake City Government is committed to being accessible to people with disabilities.  Questions or complaints about city accessibility can be addressed by the city’s ADA Coordinator.  For information on other accessibility issues, contact the Access Utah Network.

SLC ADA Coordinator—Mayor’s Office: (801) 535-7110 (TTY Relay: 711); www.slcgov.com/ada

Other ADA issues—Access Utah Network: (801) 533-4636 (TTY Relay: 711); www.ada.gov

ANNUAL CLEANUP

Once each year; look for notice in the mail; schedule varies each year; place on the street (not park strip) no earlier than 5 days before scheduled pickup. Not accepted: any waste (recyclable, yard waste or regular trash) that will fit in the appropriate weekly container, construction material, hazardous waste, and electronics. Separate branches and woody waste.

Info—Sanitation Customer Service: (801) 535-6999

Violations—Salt Lake County Health Department: (385) 468-3835 or visit SaltLakeHealth.org for the Neighborhood Debris reporting form. 

BOARDED/UNSECURED BUILDINGS

Vacant houses/buildings must be locked and secured. Some buildings require boarding and an annual fee.

Civil Enforcement: (801) 535-7225

CERT (COMMUNITY EMERGENCY RESPONSE TEAM)

This 3-day or 7-evening course teaches basic emergency response principles and techniques such as search and rescue, first aid, and team organization.  www.slcgov.com/em

Emergency Management: (801) 799-3604

CRIME

Call 911 for immediate assistance (emergencies). Call the police department for non-emergency response. Contact your district’s Community Intelligence Unit (CIU) detective to report crime problems in your community.

Police Department Dispatch: (801) 799-3000 (non-emergency response and community detectives)

To submit a tip: Call dispatch (you may remain anonymous) or submit it online at www.tipsubmit.com

DEVELOPMENT

The Buzz Center is your “one-stop shop” for development and construction questions.

Visit the Buzz Center in room 215 of the City & County Building (451 South State Street) or call the Zoning Office: (801) 535-7752

Construction/permitting violations—Civil Enforcement:  (801) 535-7225

DRUG ACTIVITY

Report suspected drug activity to the drug hotline.

Drug Hotline: (801) 799-DRUG (3784)

FENCES

Must be kept upright and in good condition; cannot be over 4 feet in front yard, 6 feet in back; a permit is required to construct a fence (see “Development”).

Civil Enforcement: (801) 535-7225

FIREWORKS

Most restrictions are set by the State; the City may set additional restrictions.  www.slcfire.com

http://publicsafety.utah.gov/firemarshal

Questions—State Fire Marshall: (801) 284-6350

Violations—Police Department: (801) 799-3000

GARAGE/YARD SALES

Households limited to 2 sales, no more than 3 days in length, per calendar year; signs must be removed within 3 days of sale.

Civil Enforcement: (801) 535-7225

GARBAGE CANS

Out by 7am; may be out night before pickup; must be off the street by midnight on day of pickup.

Household (green bin) garbage cans—City Sanitation Customer Service: (801) 535-6999

Dumpster violations—call number on dumpster or Salt Lake County Health Department: (385) 468-3835

GRAFFITI

Must be cleaned immediately; call to report for cleanup; adopt a spot by covering graffiti with paint supplied by the City.

Off the Wall: (801) 972-7885

HOUSEHOLD HAZARDOUS WASTE

Do not throw paint, batteries, oil, cleaning supplies, chemicals, CFL and fluorescent tube light bulbs, or electronics in trash or include them with your annual cleanup. Tires can be taken to the landfill, limit of 4 tires at one time. Take hazardous waste and electronics to the hazardous waste office at the landfill or annual hazardous waste collections sites sponsored by:

Salt Lake County Health Department: (385) 468-3862

also visit SaltLakeHealth.org/hhw for more information

HOUSING ISSUES

No more than 3 unrelated adults (2 beyond one family) living together in a single housing unit; must have heat and water. House numbers are required, must be 3 inches tall and in a contrasting color.

Civil Enforcement: (801) 535-7225

ILLEGAL DUMPING

The landfill (6030 West 1300 South) is available for excess materials (Monday-Saturday, 8am-4pm). It is illegal to dump waste on public property.

Civil Enforcement: (801) 535-7225

JUNK & OUTDOOR STORAGE

Yards are not to be used as storage areas for unlicensed vehicles, building materials, appliances or other items commonly known as junk.

Civil Enforcement: (801) 535-7225

LIGHTING

Private property—Lights are not to shine or glare onto neighbor’s property.

Civil Enforcement: (801) 535-7225

Public property—Transportation Division: 

(801) 535-7147  For Maintenance: 1-800-814-4311

LITTER

Must keep in garbage cans; not permitted to blow into street or neighbors’ yards; do not sweep into street.

Civil Enforcement: (801) 535-7225

NOISE

Salt Lake City partners with the Salt Lake County Health Department, the health department works with local law enforcement agencies to enforce the county’s noise regulation.

In general, the noise regulation prohibits loud noise at night between the hours of 10:00 p.m. and 7:00 a.m. The regulation also sets limits for extremely loud noise during daytime hours. For more information please visit SaltLakeHealth.org

Daytime (7am-10pm) – Can be average of 10 decibels above neighborhood level not to spike above 100 decibels.

Nighttime (10pm-7am) – Can be average of 5 decibels above neighborhood level not to spike above 70 decibels. No construction unless permitted; no fireworks except holidays; no garbage collection, loading/unloading, street sweepers within 300 feet of residential.

Exemptions – Emergency services, HVAC systems, portable mechanical equipment during day, municipal approved events with special permission, public assemblies/crowds, and snow removal.  See regulation for details.

Motor Vehicles – Must have muffler meeting mfr. specs.

Noise complaints –  After hours/weekends: (801) 799-3000

Loud music from residential properties is a disturbance of the peace – Contact SLC Police Dispatch: (801) 799-3000

OUTDOOR BURNING

Do not burn trash.  For patio fireplaces or culinary purposes, fire must be less than 3 feet wide and 2 feet tall, 25 ft from structures or combustible material, constantly attended, with extinguishing equipment ready.  Special burns such as pit roasting need to be cleared by the Fire Department.

Fire Prevention Bureau: (801) 799-4150; Emergencies: 911

PARKING

Public Property—No parking on street for more than 48 hours without moving; cannot park within 5 feet of driveway, 20 feet of crosswalk, 30 feet of stop sign, over sidewalk, on parking strip; only 1 car per licensed driver per household on street.

Parking and Enforcement: (801) 535-6628

Private property—No parking on lawn; vehicles must be on a hard surface and be registered. Permit required for installation of new concrete (see “Development”).

Civil Enforcement: (801) 535-7225

PARK STRIPS

Property owner or tenant responsible; no weeds; must be 33 percent vegetation; vegetation/landscaping not over 18 inches high and non-continuous specimen plants may be as tall as 36 inches high, 10 feet away from the ends of the strip and do not form a continuous hedge; tree planting and trimming must be cleared by Urban Forester.

Civil Enforcement: (801) 535-7225

Urban Forester: (801) 972-7818

Conservation: (801) 483-6860

PESTS (RATS, MICE, RACCOONS, SKUNKS)

Raccoon and Skunk Abatement: Abatement is managed by the USDA Wildlife Service. Residents are asked to set cage-traps themselves, and call the USDA for pick up once a skunk or raccoon is trapped. Cage-traps can be purchased at local hardware stores or residents can rent one from County Animal Services (801-743-7045).

  For more information regarding abatement and pick up please call USDA Wildlife Services: (385) 419-3405  

  For inquiries about a dead raccoon or skunk, please contact Salt Lake County Animal Services dispatch (801) 743-7045 

Pests are attracted by water and food (pet food, fruit, garbage); bait/traps can be used for rats and mice; be cautious with use of poison; traps may be used for wild animals.

PETS

Dogs—No quantity limit.  Must be licensed (fine for failure) with rabies vaccine. Cannot run loose, must be on leash.  Owners must clean up feces weekly. Barking dogs are a nuisance.

Cats— No quantity limit.  Must be licensed (fine for failure) with rabies vaccine. Residents may trap wild/nuisance cats.

Animal Services: 385-GOT-PETS (385-468-7387).

PHARMACEUTICAL WASTE (OLD MEDICA-TIONS)

Do not flush down toilets or drains. Drop-off locations at the SLC Police Stations at 1040 West 700 South or 315 East 200 South. More information at:  www.slcgreen.com

RECYCLING

Residential recycling (blue bin) and yard waste (brown bin) services are provided as part of the city’s garbage service.  Glass recycling is available for an extra fee or use a free drop-off site.  Go to www.slcgreen.com for details on recycling options.  For availability of city services to business and multi-family units, call (801) 535-6438. High rise, business, and multi-family recycling is available through most waste haulers.

Residential Service—Streets and Sanitation Customer Service:   (801) 535-6999

Business and multi-family units—Sustainability Office:  (801) 535-6438

SHOPPING CARTS

Report abandoned shopping carts to the hotline.  Carts are usually picked up within 1 week.

Hotline: (801) 446-7984

For Smith’s in Salt Lake City, please contact Romac Services, Inc. at 801-523-6498 – 7 days per week from 6 AM to 12 PM or email [email protected]

SIDEWALKS

Repair—Property owner responsible; assistance available through City; report cracks, root damage, raised sections.

Obstructions—Cannot block sidewalks with vehicles, storage, bushes, or trees.

Streets and obstructions: (801) 535-6934

SIGNS

Signs may not be placed on public property (parking strips, utility poles, etc.) without permission from City. Signs on private property are controlled by ordinance.

Information—Buzz Center: (801) 535-7700

Violations—Civil Enforcement: (801) 535-7225

SNOW REMOVAL

Residents and businesses are responsible for removal of snow from entire sidewalk; enforcement begins 24 hours after snowfall; cannot shovel snow into street. Help clear crosswalks.

Sidewalk violations—Civil Enforcement: (801) 535-7225

Snow removal on streets—Streets & Sanitation Customer Service: (801) 535-6999

STANDING WATER/AUTO FLUIDS

No auto fluids (oil and antifreeze) on ground or street. Standing water causes odor, bacteria growth, and breeds mosquitoes.

Auto Fluids: Salt Lake County Health Department: (385) 468-3862

Standing Water and SLC Mosquito Abatement: (801) 355-9221

TRAFFIC SIGNS & SIGNALS

Requests for new signs/signals—Transportation: (801) 535-6630

Missing or damaged signs—Sign Shop: (801) 535-6992

TREES

Privately-owned—Trees that encroach or fall on a neighbor’s property are a civil matter between property owners.

City trees—Adjacent property owners are responsible for watering city trees in the park strip.  Cannot plant, trim or remove city trees without permission.  A planting program is available to request a tree.  Call about broken limbs or dying trees.

Urban Forester:  (801) 972-7818

VENDING

Mobile food vendors are not allowed in residential areas. Cart and truck vendors must have a business license and food handlers permit and comply with city ordinance. Ice cream vendors need business license to be posted on the vehicle in 3-inch letters.

On public property—Property Management: (801) 535-7133

On private property—Permits: (801) 535-7700

WATER, SEWER, STORM DRAINS

Public Utilities Customer Service:  (801) 483-6900

24-hour emergency line:  (801) 483-6700

Water conservation:  www.slcsaveh2o.com

WEEDS

Lawn or any weeds over 6 inches constitutes a violation; enforcement normally done April through October.

Civil Enforcement: (801) 535-7225

YARD WASTE RECYCLING

Year-round curbside collection of yard waste (grass clippings, leaves, branches, Christmas trees, fruit and vegetable scraps), no additional charge for residents with City garbage service. Qualifying businesses and multi-family units are charged per container per month for weekly service.  www.slcgreen.com

Streets & Sanitation Customer Service: (801) 535-6999

Updated: 3-31-2017